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Call Support

Call us to order new service, ask questions about a pending order, or upgrade your service.

7 Days a Week, 365 Days a Year

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Contact Information

JABBA HQ:

23335 N 18th Dr. suite 122, Phoenix, Arizona 85027

MAILING ADDRESS:

428 East Thunderbird Rd Suite 646, Phoenix AZ, 85022

PHONE:

602.235.0591

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Access Customer Portal

With the Jabba Online Portal you’re able Manage your Account any time, right from your desktop or even mobile device.

Frequently Asked Questions

  • Getting Started
  • General
  • Services
  • Signal & Connection
  • Owners

    • For returning outdoor antenna customers - Plug in the power to your antenna first, wait 60 seconds, then power on your wireless router. From your Internet-ready device, connect its wireless adapter to your wireless router’s password-protected network. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any unsecured website, which will be automatically redirected to the Jabba login page, log in with the Jabba username and password chosen at installation.

    • For returning DSL customers - After connecting your DSL modem to the phone line, power it on and wait for the ADSL light to go solid and then power on your router. From your Internet-ready device, connect its wireless adapter to your wireless router’s password-protected network. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any unsecured website, which will be automatically redirected to the Jabba login page, log in with the Jabba username, and password chosen at installation.

    • Wifi/Hotspot Customers – Look for available wifi connections from your device’s wifi adapter.  You will be looking for connections named either Jabbawifi or some variation of the (abbreviated) park name.  Choose the connection with the best signal to connect to. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any non-secured website and you will be automatically redirected to the Jabba login page.  At the bottom, select the new user link and then choose the package and length of time you want. Continue to fill in each required field until the congratulations page. Close and reopen your browser to get to the Jabba login page and enter in the username and password you just created. Upon acceptance, you can now surf the Internet.  Follow these beginning steps to sign into Jabba for each of your devices up to the maximum allowable for each park. For a step-by-step guide please refer to "More information on my resort" under the services FAQ tab.

Visual Graphic for how to plug in pouter

  • The outdoor antenna is about the size of the average adult’s hand. It will be professionally installed onto the customer’s unit with regard to the park rules and regulations. An Ethernet cable connects the antenna to the customer’s wireless router installed along the path the customer has chosen with the installer. This customized professional installation includes the antenna, the router setup, and connection to all customer devices.

    • Our Support Team will be happy to walk you through the process. Please call 602.235.0591 or email [email protected] to renew or change your package.

  • Pricing and service packages vary depending on location. Please look for your location under the new user section for a flyer or call 602.235.0591 for more information on available packages.

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected]

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected] Only available at certain locations.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

Canadian Parks

All new users MUST BE ON-SITE as billing starts immediately after signup.

Please contact Customer Support at (844) 870-0344,

or email at [email protected] for more information.

Regular Internet (15 MBPS) - Free

Premium Internet (25 MBPS) - $10 (CAD)

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$24.95/Month

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$34.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$29.95/Month for 5 MBPS

$34.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$27.95/Month for 5 MBPS

$32.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected]

Voyager Wifi Pricing Voyager Fixed Pricing

JabbaTV Channel List JabbaTV Set-up Guide

Jabba Sign-up Walkthrough

 

All new users MUST BE ON-SITE as billing starts immediately after signup.

Pueblo El Mirage Pricing  Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fiesta Key Pricing  Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Seaside Pricing Flyer Jabba Sign-up Walkthrough

Please contact Customer Support at  602.235.0591, or Toll-Free at 844.870.0344

or email at [email protected] to set up your account.

JabbaTV Pricing JabbaTV Set-Up Walkthrough

Roku Menu Guide  Roku Remote Guide

JabbaTV Channel Guide

    • Our support team hours are 8 am - 8 pm MST

    • Feel free to call our support team at 602.235.0591, or Toll-Free at 844.870.0344, or email at [email protected]
    • Our support team hours are 8 am - 8 pm MST
    • Jabba provides award-winning customer service with our patient and local Technical Support Department. We will help assist you with any issues and/or answer any questions you might have at (602) 235-0591 any day of the week 8 am to 8 pm MST.  Alternatively, once your account has been created, your 24/7 access to the customer portal can be utilized at www.jabbacom.com then selecting "manage account". Log in with the username and password created initially to affect anything customer service can which includes making payments, suspending service, or increasing bandwidth.

    • Feel free to call our support team at 602.235.0591, or Toll-Free at 844.870.0344, or email at [email protected]
    • Our support team hours are 8 am - 8 pm MST
    • Jabba provides award-winning customer service with our patient and local Technical Support Department. We will help assist you with any issues and/or answer any questions you might have at (602) 235-0591 any day of the week 8 am to 8 pm MST.  Alternatively, once your account has been created, your 24/7 access to the customer portal can be utilized at www.jabbacom.com then selecting "manage account". Log in with the username and password created initially to affect anything customer service can which includes making payments, suspending service, or increasing bandwidth.

    • For returning outdoor antenna customers - Plug in the power to your antenna first, wait 60 seconds, then power on your wireless router. From your Internet-ready device, connect its wireless adapter to your wireless router’s password-protected network. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any unsecured website, which will be automatically redirected to the Jabba login page, log in with the Jabba username and password chosen at installation.

    • For returning DSL customers - After connecting your DSL modem to the phone line, power it on and wait for the ADSL light to go solid and then power on your router. From your Internet-ready device, connect its wireless adapter to your wireless router’s password-protected network. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any unsecured website, which will be automatically redirected to the Jabba login page, log in with the Jabba username, and password chosen at installation.

    • Wifi/Hotspot Customers – Look for available wifi connections from your device’s wifi adapter.  You will be looking for connections named either Jabbawifi or some variation of the (abbreviated) park name.  Choose the connection with the best signal to connect to. Open a browser (i.e., Internet Explorer, Firefox, Google Chrome, or Safari) to any non-secured website and you will be automatically redirected to the Jabba login page.  At the bottom, select the new user link and then choose the package and length of time you want. Continue to fill in each required field until the congratulations page. Close and reopen your browser to get to the Jabba login page and enter in the username and password you just created. Upon acceptance, you can now surf the Internet.  Follow these beginning steps to sign into Jabba for each of your devices up to the maximum allowable for each park. For a step-by-step guide please refer to "More information on my resort" under the services FAQ tab.

    • Our Support Team will be happy to walk you through the process. Please call 602.235.0591 or email [email protected] to renew or change your package.

    • Pricing and service packages vary depending on location. Please look for your location under the "More information on my resort?" tab under the services section or Call 602.235.0591 for more information on available packages.

    • JabbaTV costs $34.95/monthly. A Roku device is required to access JabbaTV

    • JabbaTalk is offered at $19.95/monthly plus one time fee of $19.95 for installation.

    • One day of service is a 24-hour continuous time period beginning at the first point of activation.

    • Yes, you may connect up to 4 devices at once. If you need to remove a device please contact us at 602.235.0591 or email [email protected]

    • Yes. After signing into our networks you can access your email.

    • Yes, you should be able to use VOIP phone services over our internet services.

    • Jabba offers: daily (24 hours), weekly, and monthly service plans, all contract-free! (Offers may vary depending on location)

      Please refer to the service plan rate flyer provided by Jabba or use the "More information on my resort tab" found below.

    • All service plans include unlimited usage so no data caps, no fees to start, stop, or suspend service. The price on the flyer is the price customers pay. There are no hidden fees or hidden charges. 

  • Pricing and service packages vary depending on location. Please look for your location under the new user section for a flyer or call 602.235.0591 for more information on available packages.

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected]

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected] Only available at certain locations.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Jabba Sign-up Walkthrough

Canadian Parks

All new users MUST BE ON-SITE as billing starts immediately after signup.

Please contact Customer Support at (844) 870-0344,

or email at [email protected] for more information.

Regular Internet (15 MBPS) - Free

Premium Internet (25 MBPS) - $10 (CAD)

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$24.95/Month

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$34.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$29.95/Month for 5 MBPS

$34.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

Please contact Customer Support at (855) 546-3655,

All new users MUST BE ON-SITE as billing starts immediately after signup.

or email at [email protected] for more information.

$5.95/Day

$14.95/Week

$27.95/Month for 5 MBPS

$32.95/Month for 10 MBPS

Jabba Set-up Walkthrough

Some location's pricing may differ. Please call for confirmation

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fixed Wireless and DSL Connections require users to contact Customer Support at 602.235.0591 or email [email protected]

Voyager Wifi Pricing Voyager Fixed Pricing

JabbaTV Channel List JabbaTV Set-up Guide

Jabba Sign-up Walkthrough

 

All new users MUST BE ON-SITE as billing starts immediately after signup.

Pueblo El Mirage Pricing  Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Fiesta Key Pricing  Jabba Sign-up Walkthrough

All new users MUST BE ON-SITE as billing starts immediately after signup.

Seaside Pricing Flyer Jabba Sign-up Walkthrough

Please contact Customer Support at  602.235.0591, or Toll-Free at 844.870.0344

or email at [email protected] to set up your account.

JabbaTV Pricing JabbaTV Set-Up Walkthrough

Roku Menu Guide  Roku Remote Guide

JabbaTV Channel Guide

    • Our Support Team will be happy to walk you through the process. Please call 602.235.0591 or email [email protected] to renew or change your package.

    • Pricing and service packages vary depending on location. Please look for your location under the "More information on my resort?" tab or Call 602.235.0591 for more information on available packages.

    • JabbaTV costs $34.95/monthly. A Roku device is required to access JabbaTV

    • JabbaTalk is offered at $19.95/monthly plus one time fee of $19.95 for installation.

    • One day of service is a 24-hour continuous time period beginning at the first point of activation.

    • With WIFI, distance is important. Being too far away affects the signal you are receiving. Being too close can also decrease WIFI performance as WIFI signals need room to expand. Please call our support team for assistance. 602.235.0591

    • Please attempt to forget the network and turn off your device for 5 minutes. Once the device is on, retry connecting to the network.
    • Be sure to check your wifi signal strength. Too weak of a signal means you may be unable to get connected.

    • Great!  Please email [email protected] or call 602.235.0591 to set up a free consultation.

    • Jabba is available all over the USA and Canada. We are currently expanding into other countries. Check back soon for updates.

    • All equipment is warranted for 1 year from the date of installation. Jabba workmanship is warranted for 2 year from the date of installation. 

    • All Jabba networks are designed, built, and managed by Jabba certified employees. 

    • Jabba’s friendly tech support team is located at Jabba HQ in Phoenix AZ. 

    • Our Targeted Up-time is 99.6%